Refund Policy

1. Subscription Plans

Sponsored Leap offers monthly and annual subscription plans (Starter, Pro, and Premium). All plans provide access to our AI-powered job search, career coaching, CV optimisation, LinkedIn analysis, and learning academy features as described on the pricing page at the time of purchase.

2. 7-Day Results-Based Refund

If you subscribe to any paid plan and feel the platform did not deliver clarity or value, you may request a full refund within 7 days of your initial payment, provided you meet the following conditions:

• You have actively used at least one core feature (AI Career Coach, CV Optimiser, LinkedIn Optimiser, job search, or academy courses)
• You contact us at support@relocateviawork.com within 7 days of your payment date
• You include a brief description of what you tried and why it did not meet your expectations. A screenshot or summary of your activity is sufficient as proof of engagement

We ask for proof of engagement not to create barriers, but because we genuinely want to understand what fell short so we can improve. We are not here to argue. If you made the effort and it did not help, you deserve your money back.

3. Refunds After 7 Days

After the 7-day window has passed, subscription payments are non-refundable. You may cancel your subscription at any time and you will retain access to your paid plan until the end of your current billing period. No further charges will be made after cancellation.

4. Annual Plan Refunds

Annual plan subscribers are eligible for the same 7-day full refund guarantee from the date of payment. After 7 days, annual plans are non-refundable. We recommend starting on a monthly plan if you would like to try the platform before committing annually.

5. How to Cancel Your Subscription

You can cancel your subscription at any time from your account dashboard under Settings → Subscription. Cancellation stops future billing immediately. You will not be charged again after cancellation, and your access continues until the end of the period you have already paid for.

6. Failed or Duplicate Payments

If you were charged more than once due to a technical error, or if a payment was processed but access was not granted, contact us immediately at support@relocateviawork.com. We will investigate and resolve all verified duplicate or erroneous charges within 5 business days.

7. Refund Processing

Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card provider. Refunds are issued in the original currency of payment.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance of the updated policy.